Journal of Management Information Systems
Keyword: complaint management
Keyword Index
List of articles:
Gunarathne, Priyanga,
Rui, Huaxia,
and
Seidmann, Abraham
Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter
Journal of Management Information Systems
Vol. 34 No. 2 2017
pp. 314-340
Sun, Shujing,
Gao, Yang,
and
Rui, Huaxia
Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness
Journal of Management Information Systems
Vol. 38 No. 3 2021
pp. 579-611