Journal of Management Information Systems
Yang Gao
Contributor Index
JMIS Publications since Spring 1984:
Sun, Shujing,
Gao, Yang,
and
Rui, Huaxia
Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness
Journal of Management Information Systems
Vol. 38 No. 3 2021
pp. 579-611