Journal of Management Information Systems
Keyword: customer relationship management
Keyword Index
List of articles:
Karimi, Jahangir,
Somers, Toni M,
and
Gupta, Yash P
Impact of Information Technology Management Practices on Customer Service
Journal of Management Information Systems
Vol. 17 No. 4 2001
pp. 125-158
Gefen, David
and
Ridings, Catherine M
Implementation Team Responsiveness and User Evaluation of Customer Relationship Management: A Quasi-Experimental Design Study of Social Exchange Theory
Journal of Management Information Systems
Vol. 19 No. 1 2002
pp. 47-69
Cui, Geng,
Wong, Man Leung,
and
Wan, Xiang
Cost-Sensitive Learning via Priority Sampling to Improve the Return on Marketing and CRM Investment
Journal of Management Information Systems
Vol. 29 No. 1 2012
pp. 341-374