Journal of Management Information Systems

Volume 16 Number 4 2000 pp. 41-67

Information Technology Payoff in the Health-Care Industry: A Longitudinal Study

Devaraj, Sarv and Kohli, Rajiv

ABSTRACT: With the enormous investments in Information Technology (IT), the question of payoffs from IT has become increasingly important. Organizations continue to question the benefits from IT investments especially in conjunction with corporate initiatives such as business process reengineering (BPR). Furthermore, the impact of technology on nonfinancial outcomes such as customer satisfaction and quality is gaining interest.

Key words and phrases: business process reengineering, health-care information systems, information technology payoff, information technology productivity