Journal of Management Information Systems
Keyword: Chatbot errors
Keyword Index
List of articles:
Brendel, Alfred Benedikt,
Lichtenberg, Sascha,
Hildebrandt, Fabian,
and
Dennis, Alan R
Artificial Normality: How Conversational Agents’ Perceived Humanness Inhibits Error Attribution and Preserves Satisfaction
Journal of Management Information Systems
Vol. 43 No. 3 2026
pp. 786-814