Journal of Management Information Systems
Keyword: zones of tolerance
Keyword Index
List of articles:
Benlian, Alexander,
Koufaris, Marios,
and
Hess, Thomas
Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance
Journal of Management Information Systems
Vol. 28 No. 3 2011
pp. 85-126