Journal of Management Information Systems

Volume 8 Number 4 1992 pp. 63-82

Measuring Performance of the Information Systems Function

Saunders, Carol S and Jones, Jack William

ABSTRACT: This paper reports a Delphi study followed by senior executive interviews aimed at determining the important dimensions and their measures for evaluating information systems (IS) function performance. The findings highlight (1) IS function performance dimension rankings and measurement usage, and (2) apparent contradictions between the considerable emphasis placed upon strategic impact of information systems and the lack of executive involvement.

Key words and phrases: IS function performance evaluation, measurement, assessment, Delphi technique, IS strategic impact, top management support