ABSTRACT: The determinants and consequences of job satisfaction for Information Center (IC) personnel have received very little attention, despite their importance to the successful implementation and use of computer technology in organizations. This study explores the antecedents and consequences of job satisfaction for IC employees. Five components of job satisfaction—work, supervision, coworkers, pay, and promotion—were examined besides overall job satisfaction. Two stress variables—role ambiguity and role conflict—were considered as antecedents to satisfaction. Organizational commitment and intention to leave the organization were considered as outcomes from job satisfaction. The study also assessed the importance of personal characteristics as moderating variables to the relationship between the two role stressors and job satisfaction. Results show that role ambiguity was the most dysfunctional variable for IC employees in relation to job satisfaction. Organizational tenure was found to moderate the relationships between role stressors and overall job satisfaction, and some of its components. In addition, the relationship between role ambiguity and some components of job satisfaction were found to be education- and age-dependent. Results also confirmed the importance of job satisfaction in predicting organizational commitment and intention to leave. Implications for IC management and future research are discussed.
Key words and phrases: information center, information center personnel, information systems management, job satisfaction, organizational commitment