ABSTRACT: An introduction to several articles published within the issue is presented. Articles discussed include "Message Management Systems: Concepts, Motivations, and Strategic Effects," by Steven O. Kimbrough and Scott A. Moore, "Modeling the Profitability of Customer Relationships: Development and Impact of Barclays de Zoete Wedd's BEATRICE," by Nicolas Stuchfield and Bruce W. Weber, and "Information Technology and Industrial Cooperation: The Changing Economics of Coordination and Ownership," by Eric K. Clemons and Michael C. Row.