Journal of Management Information Systems

Volume 36 Number 2 2019 pp. 478-512

Quality Assessment of Peer-Produced Content in Knowledge Repositories using Development and Coordination Activities

Velichety, Srikar, Ram, Sudha, and Bockstedt, Jesse


We develop a method to assess the quality of peer-produced content in knowledge repositories using their development and coordination histories. We also develop a process to identify relevant features for quality assessment models and algorithms for processing datasets in large-scale knowledge repositories. Models using these features, on English language Wikipedia articles, outperform existing methods for quality assessment. We achieve an overall accuracy of 81 percent which is a 7 percent improvement over existing models. In addition, our features improve the precision and recall of each class up to 9 percent and 17 percent respectively. Finally, our models are robust to ten-fold cross validation and techniques used for classification. Overall, our research provides a comprehensive design science framework for both identifying and efficiently extracting features related to development and coordination activities and assessing quality using these features. We also provide details of potential implementation of a quality assessment system for knowledge repositories.

Key words and phrases: knowledge repositories, Wikipedia, peer-produced content, design science, big data analytics, predictive analytics