Journal of Management Information Systems

Volume 24 Number 1 2007 pp. 5-12

Editorial Introduction

Zwass, Vladimir


The perceptual measures of the impacts of information technology (IT) have long met with mistrust. Reflecting the assumed biases of the general managers assessing the impacts, perceptions are generally considered inferior to the objective indicators of performance. The IT-related perceptual assessments are quite specialized and thus open to another set of doubts. Yet the objective measures are frequently not accessible to researchers, and the subjective assessments can deliver a potentially rich set of metrics, leavened by the insight and experience of the individual managers. In the opening paper of this issue, Paul P. Tallon and Kenneth L. Kraemer deploy the sensemaking theoretical lens to establish empirically just how reliable the corporate executives’ perceptions of IT impacts really are. Within the scope of their investigation, the authors find that these perceptions are quite reliable indeed, on the process and on the firm level. This result will help to enrich the toolbox of our researchers, just as it can give credence to the assessments for the organization’s own uses, politics permitting. The finding is important for the progress of our field.

Business-to-business electronic marketplaces were a notable set of failures during the close of the Web 1.0 period. This intermediary segment has hardly recovered during the present Web 2.0 stage. A marketplace needs a critical mass of participants. Here, Jai-Yeol Son and Izak Benbasat deploy a dual theoretical perspective to establish the factors that could lead to organizations’ participation in these marketplaces. The authors distinguish among the factors that antecede the initial adoption and those that influence the level of continuing participation. The findings will be of interest to the marketplace builders as well as to the researchers expanding our perspectives on these transformative institutions.

The implementation of enterprise systems is fraught with many a danger and the critical success factors have been studied at length. But those factors do not exert their influence in isolation and the study of their interactions requires a coherent theoretical perspective. Here, Jahangir Karimi, Toni M. Somers, and Anol Bhattacherjee use the approach derived from the innovation diffusion theory to study the circumstances under which the implementation of an enterprise resource planning (ERP) system brings about the desired outcomes for business processes. The results offer a more intricate picture of dependencies than heretofore available.

Geographically distributed software development has been on a steep rise since the advent of the Internet–Web compound. Coordination of such an effort is a multifaceted challenge. In their paper, J. Alberto Espinosa, Sandra A. Slaughter, Robert E. Kraut, and James D. Herbsleb determine empirically what exactly those facets are. Their approach to the issue is rooted in the study of team cognition as a collective phenomenon. Of course, evolving collective knowledge of a geographically distributed team through several mechanisms analyzed by the authors brings its own challenges. The authors, therefore, offer a set of general propositions concerning the coordination of the team effort, as well as the propositions stemming from work dispersion.

The knowledge-oriented perspective is taken up in the next paper as well. Radhika Santhanam, Larry Seligman, and David Kang study the patterns of knowledge transfers following an information system implementation. In a sense, a system is never fully implemented; it persists in a state of implementation, with modifications accompanied by such knowledge transfers. Specifically, the authors study here the nature of the transfers between the system users and the help-desk IT professionals. Different types of knowledge circulate within these groups and are exchanged between them. The research surfaces a thick set of knowledge-based interactions and learning processes that require organizational support. The authors find that these implementation-enhancing processes would be endangered in outsourcing of the technical support function.

The last theme is vastly amplified in the next paper of the issue. Dowan Kwon, Wonseok Oh, and Sangyong Jeon study the impact of organizational restructuring (such as a downsizing, for example) on the information-processing networks in the organization. These networks, formed by the people supported by IT, are vital to the enactment of an organization’s knowledge processes. Basing themselves on the theory of social networks, the authors offer a taxonomy of such networks in an organization and proceed to study through simulation modeling their robustness and efficiency in the event of an organizational restructuring. They find that some of the structures are more stable than others and the efficiency gains, if achieved, differ as well. Even more important, the researchers also tease out the transitional measures for alleviating the ill effects of downsizing on social information–processing networks in an organization. Wide-ranging implications result both for corporate strategy and for the new methods of future research on the organizational collective knowledge processes.

Open source software (OSS) has changed the nature of competition in software markets (and, beyond that, is changing our understanding of the nature of production in the presence of the Internet–Web compound, with the multiple capabilities it furnishes). Ravi Sen provides here a strategic analysis of the competition between OSS and proprietary software. The author offers a novel analytical model as a workbench for the study of this competition. By exercising the model, he is able to offer specific, unobvious, and theory-grounded strategic recommendations to software vendors.

IT outsourcing in toto has been an object of intense study in our field. However, outsourcing decisions are frequently taken at the project level. The decision-making process leading to such an outsourcing is targeted here by Amrit Tiwana and Ashley A. Bush. The researchers study the managers’ approach to an outsourcing decision from three theoretical perspectives in order to understand the deeper assumptions these managers work under in their decision making. Moreover, the study encompasses Japanese and U.S. IT managers and offers a rich set of similarities and contrasts in the relative ascriptions of importance to various factors by these two sets. The work surfaces an understanding of the hierarchy of factors in outsourcing decisions and produces pragmatic advice on the governance of outsourced projects that stems from some of these factors.

Monideepa Tarafdar, Qiang Tu, Bhanu S. Ragu-Nathan, and T.S. Ragu-Nathan study the impact of the IT-induced technostress. In an empirical study, the authors trace this form of stress to five factors. They further show how technostress affects the individual’s role stress and how both of these stress forms sap productivity. Theoretical value of the proposed model is in our deeper understanding of this frequently spoken about, but rarely acted on, form of stress. In practical terms, the authors offer a diagnostic instrument for the evaluation of the degree of stress in the organization, so that appropriate measures can be taken.

Intrusion prevention is an essential security measure in information systems, and thus a measure that underpins organizational operations today. This approach to security goes beyond intrusion detection by detecting and preventing an attack on the information system from taking effect. Intrusion prevention systems can be configured to operate reactively, by sending all the alarms to human analysts, or proactively, by blocking the suspicious traffic. Costs differ and serious organizational consequence may result from a wrong decision. Here, Wei T. Yue and Metin Çakanyildirim offer an analytical model to make these decisions, based on the key parameters. Considering the importance of organizational resilience under a great variety of attacks, the model is certain to see further use and refinement.

Opening another, the twenty-fourth, volume of JMIS is an excellent occasion to express our—the Editorial Board’s and mine—gratitude to our referees, always the primary guarantors of the top-ranked Journal’s quality. Here are the JMIS referees:

Niv Ahituv

Pervaiz Alam

Gove Allen

Paul Alpar

Donald L. Amoroso

Murugan Anandarajan

Hayward P. Andres

Dorine Andrews

Yoris Au

Benoit A. Aubert

Sulin Ba

Barbro Back

Akhilesh Bajaj

Dirk Baldwin

Subhajyoti Bandyopadhyay

Ravi Bapna

Indranil R. Bardhan

Reza Barkhi

Henri Barki

Stuart J. Barnes

Anitesh Barua

Richard Baskerville

Dinesh Batra

Irma Becerra-Fernandez

Skip Benamati

Michel Benaroch

Raquel Benbunan-Fich

François Bergeron

Hemant Bhargava

Anol Bhattacherjee

Sudip Bhattacherjee

Gilbert Bock

Wai Fong Boh

Indranil Bose

Robert M. Brown

Glenn J. Browne

Jacek Brzezinski

Scott Buffett

Kelly Burke

Brian Butler

Terry A. Byrd

Jinwei Cao

Sven Carlsson

William J. Carroll

Hasan Cavusoglu

Susy Chan

Jerry Cha-Jan Chang

Debabroto Chatterjee

Patrick Chau

Ramnath K. Chellappa

Hong-Mei Chen

Kuan Chen

Hsing Kenneth Cheng

Robert T.H. Chi

Roger Chiang

Alina M. Chircu

Jong-min Choe

H. Michael Chung

Wingyan Chung

Theodore H. Clark

Roger Clarke

Randolph Cooper

Qizhi Dai

Ronald Dattero

Sergio De Cesare

Bruce Dehning

Didem Demirhan

Sarv Devaraj

Rajiv M. Dewan

Debabrata Dey

Peter Duchessi

Kaushik Dutta

Omar A. El Sawy

Sean B. Eom

J. Alberto Espinosa

Ming Fan

Xiaofen Fang

Steven Feiner

Eliezer M. Fich

Kirk Fiedler

Edmond P. Fitzgerald

Jerry Fjermestad

Chiara Francalanci

Mark Fuller

Brent Furneaux

Michael R. Galbreth

Dennis Galletta

Michael Gallivan

Dale Ganley

Gordon Gao

Edward J. Garrity

Judith Gebauer

David Gefen

Michiel van Genuchten

Anindya Ghose

Sanjay Goel

Janis L. Gogan

Thomas Goh

Dale Goodhue

Ram D. Gopal

Sanjay Gosain

Peter Gray

Stefano Grazioli

Saul Greenberg

Robert K. Griffin

Michael D. Grigoriades

Bin Gu

Kemal Guler

Alok Gupta

Jungpil Hahn

Barbara Haley

James A. Hall

Ingoo Han

Paul Hart

Stephen Hayne

Alan R. Hevner

Ann Hickey

Starr Roxanne Hiltz

Richard Hoffman

John A. Hoxmeier

Paul Hu

Qing Hu

Ming-Hui Huang

Wayne Huang

Cary Hughes

Kai Lung Hui

Ard Huizing

Ghiyong Im

Zahir Irani

Gretchen I. Irwin

Bala Iyer

Varghese Jacob

Bharat A. Jain

Matthias Jarke

Bao-Jun Jiang

James J. Jiang

Alice Johnson

Linda Ellis Johnson

K.D. Joshi

Surinder Kahai

Timo Kakola

Ajit Kambil

Atreyi Kankanhalli

P.K. Kannan

Jahangir Karimi

Michael Kattan

Timothy Kayworth

Julie E. Kendall

William J. Kettinger

Omar E.M. Khalil

Melody Y. Kiang

Sia Siew Kien

Ruth King

Rajiv Kishore

Gary Klein

Dong-Gil Ko

Cenk Kocas

Chang Koh

Rajiv Kohli

Esther Koster

Marios Koufaris

Kenneth A. Kozar

Kenneth L. Kraemer

Allan Krebs

Ramayya Krishnan

Uday Kulkarni

Akhil Kumar

Ram Kumar

Vineet Kumar

Mary C. Lacity

Atanu Lahiri

Simon S.K. Lam

Karl R. Lang

Tor J. Larsen

Gwanhoo Lee

Heeseok Lee

Ho Geun Lee

Jungwoo Lee

Thomas Lee

Yang Lee

Zoonky Lee

Richard Leifer

Jan Marco Leimeister

Katherine N. Lemon

Mary Jane Lenard

Hugo Levecq

Natalia Levina

Dahui Li

Xiaotong Li

Ting-Peng Liang

Stephen L. Liedtka

John Lim

Kai Lim

Ming Lin

Yihwa Irene Liou

Jacqueline Lipton

Alexandre Lopes

Paul B. Lowry

Henry C. Lucas Jr.

Mark Lycett

Jane M. Mackay

Simha R. Magal

M. Adam Mahmood

Arvind Malhotra

Yogesh Malhotra

Ji-Ye Mao

Salvatore T. March

Nelson Massad

Anne P. Massey

Charles H. Mawhinney

Jerrold H. May

William McCarthy

Roy McKelvey

Ephraim R. McLean

Nigel Melville

Nirup Menon

Shaila Miranda

Rajesh Mirani

Dinesh Mirchandani

Prasenjit Mitra

William Money

Ali R. Montazemi

Ramiro Montealegre

Jolene Morrison

Michael D. Myers

Peter P. Mykytyn Jr.

Barin N. Nag

Murli Nagasundaram

Fiona Nah

R. Ryan Nelson

Boon Siong Neo

Fred Niederman

Mark Nissen

Dmitri Nizovtsev

Rosalie Ocker

Wonseok Oh

Bob O’Keefe

Lorne Olfman

James Oliver

Carl Pacini

Jonathan W. Palmer

Raymond R. Panko

Manoj Parameswaran

Michael Parent

Jeffrey Parsons

Ravi Patnayakuni

Souren Paul

David J. Pauleen

Paul A. Pavlou

Kenneth Peffers

Robin Pennington

Francis Pereira

Roger A. Pick

Mitzi G. Pitts

Jean-Charles Pomerol

Gerald Post

John H. Prager

G. Premkumar

Sandeep Purao

Jim J. Quan

S. Raghunathan

Arik Ragowsky

T.S. Ragu-Nathan

Arun Rai

Rex Kelly Rainer Jr.

K. Ramamurthy

K.S. Raman

B. Ramesh

Richard G. Ramirez

H.R. Rao

R. Ravichandran

T. Ravichandran

Sury Ravindran

Amy W. Ray

Louis Raymond

Paul Resnick

Hyuen-Suk Rhee

William B. Richmond

Frederick Riggins

Daniel Robey

Nicholas C. Romano Jr.

Sherry D. Ryan

Young U. Ryu

Timo Saarinen

Rajiv Sabherwal

Naveed Saleem

G. Lawrence Sanders

Sunanda Sangwan

Radhika Santhanam

Suprateek Sarker

Surendra Sarnikar

Carol Saunders

George Schell

Petra Schubert

Judy Scott

Larry Seligman

Ravi Sen

Kishore Sengupta

Nainika Seth

Vikram Sethi

Theresa M. Shaft

Michael Shaw

Steven Sheetz

Jim Sheffield

Olivia Sheng

Morgan M. Shepherd

Michael Shields

Siew Kien Sia

Keng Siau

Mark Silver

Atish P. Sinha

Sumit Sircar

H. Jeff Smith

Michael D. Smith

Charles A. Snyder

Toni M. Somers

Jai-Yeol Son

Scott Spangler

William E. Spangler

Valerie K. Spitler

Rajendra P. Srivastava

Thomas F. Stafford

Stephen Standifird

Sandy Staples

Eric W. Stein

Dick Stenmark

Katherine Stewart

Mani Subramani

Girish Subramanian

Ramesh Subramanian

Robert T. Sumichrast

Shankar Sunarajan

Arun Sundararajan

Shankar Sundaresan

Tae Kyung Sung

Roderick I. Swaab

Edward J. Szewczak

Paul P. Tallon

Kar Yan Tam

Sonny Tambe

Bernard C.Y. Tan

Yao-Hua Tan

Qian Candy Tang

Mohan R. Tanniru

Monideepa Tarafdar

Alfred Taudes

Nolan Taylor

David P. Tegarden

Rahul Telang

Gary F. Templeton

James T.C. Teng

Thompson Teo

Jason B. Thatcher

Matthew Thatcher

Ron Thompson

James Y.L. Thong

Amrit Tiwana

Kerem Tomak

Leon van der Torre

Jonathan K. Trower

Gregory E. Truman

Yanbin Tu

Ilkka Tuomi

Brad Tuttle

Tuure Tuunanen

N.S. Umanath

Andrew Urbaczewski

Rustam Vahidov

Vasja Vehovar

Viswanath Venkatesh

Roumen Vragov

Michael Wade

Steven Walczak

Zhiping Walter

Bin Wang

Jingguo Wang

Michael S. Wang

Shouhong Wang

Weiquan Wang

Y. Richard Wang

Molly Wasko

Carol Watson

Mary Beth Watson-Manheim

Thomas Weber

Chih-Ping Wei

Charles E. Wells

John Wells

Larry West

J. Christopher Westland

Seungjin Whang

Michael E. Whitman

Jeffrey L. Whitten

George Widmeyer

Rolf Wigand

Fons Wijnhoven

Christopher Wolfe

Charles A. Wood

Hans Wortmann

D. J. Wu

Mu Xia

Weidong Xia

Christopher Yang

Mun Yi

Byungjoon Yoo

Fatemeh Zahedi

Dongsong Zhang

Han Zhang

Ping Zhang

Zuopeng Zhang

Huimin Zhao

J. Leon Zhao

Lina Zhou

Kevin Zhu

Youlong Zhuang

Ilze Zigurs

Moshe Zviran

Let us now read the papers.

Vladimir Zwass