Journal of Management Information Systems

Volume 17 Number 3 2000 pp. 115-159

Group Support Systems: A Descriptive Evaluations of Case and Field Studies

Fjermestdad, Jerry and Hiltz, Starr Roxanne

ABSTRACT: This paper presents a descriptive evaluation of 54 case and field studies from 79 published papers spanning two decades of group support systems (GSS) research. It organizes the methodology and results of these studies into a four-factor framework consisting of contextual factors, intervening factors, adaptation factors, and outcome factors. The tables will provide the GSS researcher with a summary of what has been studied. The appendices provide a detailed description of the methodology and the results.

Key words and phrases: case study, descriptive evaluation, field studies, group support systems, research integration