Journal of Management Information Systems
Keyword: service encounter
Keyword Index
List of articles:
Brendel, Alfred Benedikt,
Hildebrandt, Fabian,
Dennis, Alan R,
and
Riquel, Johannes
The Paradoxical Role of Humanness in Aggression Toward Conversational Agents
Journal of Management Information Systems
Vol. 40 No. 3 2023
pp. 883-913